Support and Services
Skybox Support and Service Programs
Our customer care team is here to help you get the most out of your Skybox solution whether you need basic services, around-the-clock care or professional services.
Technical Support
With Standard Support, get access to the Skybox Support Knowledge Base, Support Portal and Support Hotline to easily manage support cases and get access to needed resources. If your business has 24-hour operations and doesn’t stop for weekends or holidays, Premium Support may be for you. Receive all the features of Standard Support as well as added benefits like your very own Support Point of Contact (SPOC).
Professional Services
From deployment services to end-user training, Skybox Professional Services helps you get the most of out of your Skybox solutions. Customize your deployment to fit your needs and easily navigate security requirements. Professional Services can also help integrate disparate systems, set up actionable reporting, train and mentor admins, and even improve compliance.
Training Courses
Skybox provides comprehensive training and certification to our customers and partners. Attendees will become familiar with the variety of features and customizations to maximize usability and minimize oversight.
Certified Administrator Training
The Skybox-Certified Administrator Training Course teaches participants how to perform common administrative tasks in the Skybox appliance and how to integrate them into existing corporate processes. Discussion topics are reinforced with hands-on experience of day-to-day activities.
End-User Training
Skybox offers basic user courses tailored to our customers and partners covering the products within our suite: Network Assurance, Vulnerability Control, Firewall Assurance and Change Manager.
Attendance Options
Virtual Classroom Format
Skybox offers virtual training courses to accommodate every budget, schedule and personal learning preference.
In-Person Format
Receive in-person training and a hands-on lab session at your preferred site. For more information contact your account manager or support@skyboxsecurity.com.
